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#81 KNN LB mare
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Forums > Member Help
  1

Cant Assign Avatar December 11, 2018 07:58 PM
Former Stable
 
Posts: 0
#277562
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The problem Horse:
https://horseeden.com/horse.php?id=17940322

The problem:
When I go to assign the avatar I get the error "invalid PNG" or "File is too large", but the artist has resized the image to the right size and saved the image as a jpg. They even uploaded it onto one of their horses and it worked. But it won't work for him... I even tried resizing it myself and it will not work at all !!
Cant Assign Avatar December 11, 2018 08:04 PM

Jericho Stables
 
Posts: 3175
#277564
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Are you trying to upload it while you are on a mobile?
Cant Assign Avatar December 11, 2018 08:05 PM

Idle Lane Farms
 
Posts: 4128
#277566
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This is not a bug. You need to save the file as a JPG and compress it. It doesn't matter what the artist saved it as, it's on you to make sure it's the correct file type and size.
Cant Assign Avatar December 11, 2018 09:50 PM
Former Stable
 
Posts: 0
#277763
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Jericho Stables said:
Are you trying to upload it while you are on a mobile?


Yes

Amera Eventing said:
This is not a bug. You need to save the file as a JPG and compress it. It doesn't matter what the artist saved it as, it's on you to make sure it's the correct file type and size.

Okay thanks guys ! (: I will upload it from a computer so I can fix it

Edited at December 11, 2018 09:51 PM by Wildheart
Cant Assign Avatar December 11, 2018 10:01 PM

Jericho Stables
 
Posts: 3175
#277772
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Wildheart said:


Jericho Stables said:
Are you trying to upload it while you are on a mobile?


Yes

Amera Eventing said:
This is not a bug. You need to save the file as a JPG and compress it. It doesn't matter what the artist saved it as, it's on you to make sure it's the correct file type and size.

Okay thanks guys ! (: I will upload it from a computer so I can fix it



Yeah, you can't upload from a mobile. It will give you this error. So try from a computer :)
Cant Assign Avatar December 12, 2018 03:23 AM
Former Stable
 
Posts: 0
#277963
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You can from mobile
If from iPhone you need to upload it to your iCloud in your files then once you have to choose browse
It will show up there.
Cant Assign Avatar December 12, 2018 08:16 AM

Toskana
 
Posts: 798
#278008
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You can upload from mobile. It's just when the artists uploads it to a sharing site and you download it again it adds KBs and become too big ;P
Cant Assign Avatar December 12, 2018 09:35 AM
Former Stable
 
Posts: 0
#278039
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Honey Badger Elites said:
You can from mobile
If from iPhone you need to upload it to your iCloud in your files then once you have to choose browse
It will show up there.





Toskana said:
You can upload from mobile. It's just when the artists uploads it to a sharing site and you download it again it adds KBs and become too big ;P



I know that's what I found weird /: it always worked when I uploaded from mobile but just this one time it's not working I dunno why
Cant Assign Avatar December 12, 2018 09:39 AM
Former Stable
 
Posts: 0
#278041
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well, it worked from the computer, thanks everyone c:

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