Eury, yeah that was a big problem for my moms pharmacy. They were constantly trying to get ahold of doctors because of them not giving enough information or not sending anything into them at all. Which sucks for the techs because people would get mad when their scripts werent ready but they didn't have a choice but to wait until everything was sorted the the insurance company would confirm it
Ah okay yeah, I think I remember her mentioning having to get them to push certain scripts through insurances after being denied a time or two at times for people because they didnt want to pay for the script for some reason.
But that's interesting how that whole thing works. I knew it was a big process
Sorta. I'm the next level up. Prior Auth is the first level and they handle the bulk of cases. I handle the cases that get denied by prior auth for whatever reason. I basically prod the doctor's offices with a stick a few times to get them to send over information.
Eury, ah okay, so you're the person she would have gone through for the customers insurance Verification process for the medications they can or cant get from their doctors?
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